Solutions
Subscriber Analysis Application
Today’s Reporting Challenges…
- Multiple definitions of subscriber metrics
- Inability to track subscriber and product migrations
- More time spent reconciling than analyzing
Overview
Scorecard’s Subscriber Analysis application allows telecoms to consistently manage subscriber-based reporting and analytics across multiple source systems.
- Track Disparate Subscriber Activity: Locate and combine all related activity regardless of phone or account number changes.
- Match Product Migrations: Match product transactions to allow tracking of upgrade/downgrade paths.
- Common Rules Repository: Manage business rules and metrics definitions in a single location, and leverage across all reporting tools.
- Define Industry Standard Metrics: Leverage industry standard metrics for more accurate reporting.
- Audit Tracking: Trace transformed data back to the source and track business rule version history.
- Compatible Technology: Integrates easily into existing BI environment, including the data warehouse, and complements existing reporting tools.
- Scalable Architecture: Ability to handle large volumes of data allows it to grow with the business.
Commission Manager
Today’s Commissioning Challenges…
- Too much time spent researching payment issues
- Difficult to keep up with new products and services
- Complexity increases processing time and errors
Overview
Scorecard’s Commission Manager application provides telecoms with an easy way to manage complex sales commissions.
- Agent Profile Management: Manage agent details including contact info, agent code, roles, multiple hierarchies, and quotas.
- User-Defined Calculations: Commission rules entered and managed by users, and supported by a number of available calculation types.
- Self-Directed Research: Automatically researches, explains, and routes activities in question.
- Manual Adjustments and Overrides: Apply adjustments, suspend disputed payments, create guaranteed commissions, and set quota relief periods.
- Commission Event Reporting: Create summary or detailed reports showing payment detail, chargebacks, and other metrics.
- Flexible: Leverages the accurate data produced by Subscriber Analysis Application and other sources required for commissions processing.