News & Events

Vast Broadband Selects Scorecard Systems for Customer Reporting, Analysis Solution

Tue, 15 Mar 2016 19:32:03 GMT

Subscriber Analysis Application Will Provide MSO Detailed Analytical Advantage In Competitive Environment

TORONTO, CANADA, March 15, 2016 — Scorecard Systems Inc., the global
leader in reporting and analysis solutions for cable, broadband and telecommunications
companies, today announced that it had been selected by Vast Broadband to provide the cable operator with a robust, accurate and rich customer reporting and analysis capability across the organization. Scorecard’s solutions drive accurate, in-depth analysis of customer activity, reduce commission and acquisition costs, and put powerful analytical ability directly in the hands of service providers.

Vast Broadband is an Internet, TV and phone provider serving South Dakota, Iowa and Minnesota. Vast delivers world-class services backed by local service technicians and a call center located in South Dakota.

With the implementation of Scorecard’s Systems Subscriber Analysis Application (SAA), Vast will obtain a more complete picture of customer interaction, enabling the service provider to react quickly to market conditions, track the immediate impact of promotional campaigns, and drive higher penetration of additional services to its customer base.

“Scorecard’s Subscriber Analysis Application will provide us with much greater insight to business and process improvements and vastly reduce the amount of manual effort required for operational reporting,” said Jim Gleason, President and CEO of Vast Broadband, and former chairman of the board of both the National Cable Television Cooperative (NCTC) and American Cable Association (ACA), who currently serves on the board of the ACA. “The solution provides a comprehensive view of all customer and service activity for our triple play businesses through intuitive KPIs, which we believe will give us a competitive advantage. The SAA will allow us to match, and in many cases exceed, the reporting insight of much larger operators.”

“Vast recognizes that the ability to effectively understand and manage the complexity of multiple lines of business has a direct impact on return on investment, the adoption rate of new services and ultimate customer satisfaction,” said Simon Marwood, Scorecard Systems’ CEO. “Our Subscriber Analysis Application will provide Vast with the ability for its management and analysts to easily understand customer trends and upsell/cross-sell opportunities, as well as providing a complete picture of the impact of churn and upgrade/downgrade paths on the customer base in an automated fashion. The SAA will allow users to concentrate on analysis rather than writing queries and custom reports, and provide full auditability of reported results back to the billing system. The business rules in the SAA are built on industry-standard logic from 70+ other operators, and avoid the pitfalls of traditional subscription tracking methodologies used within the industry, which tend to overstate certain metrics while failing to provide detailed insight into the the behaviour of customers with multiple PSUs and add-on services.”
Scorecard Systems’ Subscriber Analysis Application, which has been deployed at dozens of service providers worldwide, and which today measures results for over 200 million subscribers, can be deployed within an Enterprise Data Warehouse or as a standalone analysis tool, allowing service providers to measure customer activity using table-based, user-configurable business rules. The application allows customers to benefit from:

Integrated, out-of-the-box converged reporting.
User-configurable business rules and hierarchies.
More detailed, timely, accurate and in-depth reporting and analysis capabilities.
Reduction of commission overpayments and acquisition costs.
Reduction of dealer and salesperson fraud.
Increased penetration of ancillary services to the customer base.

The rules are applied automatically at the subscriber/service/billing code level, with the results made available to any standard business intelligence tool.

About Scorecard Systems
Scorecard Systems Inc. was founded in 1996 as a Business Intelligence company
specializing in telecommunications, cable and broadband companies. The Subscriber Analysis Application provides industry-standard, user-configureable business rules which deliver deeper, more accurate customer/service activity reporting. The SAA has been deployed at dozens of carriers, and measures results for over 200 million subscribers.

www.scorecardsystems.com

Scorecard Systems Selected by GVTC Communications For Reporting, Analysis, Commission Solutions

Tue, 15 Mar 2016 19:28:26 GMT

Scorecard Applications To Provide Carrier With Robust, Accurate Customer Analysis and Commission Payment Capability

TORONTO, CANADA, March 15, 2016 — Scorecard Systems Inc., the global
leader in reporting and analysis solutions for telecommunications companies, today announced that it has been selected by GVTC Communications to deploy its Subscriber Analysis Application and Commission Manager solutions. Scorecard’s applications, which drive deeper, more accurate reporting of customer activity, reduce subscriber acquisition costs, and place ownership and control of the business rules for both customer reporting and commission payments directly in the hands of the responsible departments, have been deployed at dozens of carriers throughout North America and Europe and currently measure results for over 200 million subscribers.

GVTC is a full-service communications provider offering high-speed Internet, digital cable TV, phone and interactive home security monitoring to residential and business customers to customers in far north San Antonio, the Texas Hill Country and South Central Texas.

Scorecard’s Subscriber Analysis Application can be deployed within an Enterprise Data Warehouse or as a standalone analysis tool, allowing service providers to measure customer activity using table-based, user-configurable business rules. The application allows customers to benefit from:

Integrated, out-of-the-box converged reporting
User-configurable business rules and hierarchies
More detailed, timely, accurate and in-depth reporting and analysis capabilities
Reduction of commission overpayments and acquisition costs
Reduction of dealer and salesperson fraud
Increased penetration of ancillary services to the customer base

The rules are applied automatically at the subscriber/service/billing code level, with the results made available to any standard business intelligence tool.

The Commission Manager ensures accuracy around partner payments, increases flexibility in defining plans, provides an automated dispute resolution mechanism and what-if modeling capabilities to commission analysts, and significantly decreases the effort required to generate commissions and deal with sales channel queries.

“Scorecard’s applications will provide us with a single source solution for our operational reporting and commission calculation requirements,” said Dennis Binkley, Manager, Business Sales for GVTC. “The Subscriber Analysis Application and Commission Manager will greatly reduce our reliance on hard-coded custom systems as we move to an industrial-strength solution, and allow us to perform much richer, more detailed converged analytics than other carriers of our size. The Commission Manager will allow us to adapt rapidly and provide incentives to drive superior performance from our sales team while reducing internal effort and cost.”

“We are pleased to announce our new relationship with GVTC Communications,” said Simon Marwood, President & CEO of Scorecard Systems. The deployment of the SAA and Commission Manager will provide GVTC with immediate feedback of the performance of their new offers, allow its users to access a converged view of their customer base, including many new metrics relating to migration paths and cross-sell/up-sell activities, and both automate and streamline their commissions process ” said Simon Marwood, Scorecard’s CEO. “Gaining a full picture of the customer experience has always been a challenge for subscriber-based industries. GVTC Communications is leveraging the functionality in our new SAA 6.0 release, which uses industry-standard logic from 70+ other operators, and avoids the pitfalls of home-grown solutions, which tend to overstate churn and connections statistics, and provide far less detailed metrics to their sales/marketing users. The capabilities the system provides will have a direct impact on reducing subscriber acquisition costs, and will allow GVTC Communications to more effectively design commission plans and quickly monitor their success in a highly competitive market.”

About Scorecard Systems
Scorecard Systems Inc. was founded in 1996 as a Business Intelligence company specializing in telecommunications, cable and broadband companies. The Subscriber Analysis Application provides industry-standard, user-configurable business rules, which deliver deeper, more accurate customer/service activity reporting. The Commission Manager automates the compensation process and dispute resolution at a fraction of the cost of other systems. Scorecard’s tools have been deployed at dozens of carriers, and measure results for over 200 million subscribers.

www.scorecardsystems.com

About GVTC Communications
GVTC is an award winning fiber optics communications specializing in ultra-fast broadband speeds up to 1 Gbps and symmetrical broadband connections, up to 100 Mbps.

GVTC offers wholesale carrier transport between San Antonio, Austin, Dallas and Houston, with unique access to remote Texas markets. The company organized the GVTC GigaRegion®, a unique private-public partnership, with the cities of Boerne, Bulverde and Gonzales. The GVTC GigaRegion® markets the benefits of a fiber network, along with economic incentives, to compete for jobs and improve quality of life.

The company’s philanthropic arm, The GVTC Foundation, is celebrating its 10th anniversary in 2016. The Foundation has donated over $2 million dollars to charitable organizations throughout the GVTC service area.

Scorecard Systems Selected by Open Mobile for Commission Calculation Solution

Sun, 15 Sep 2013 19:26:16 GMT

Application To Provide Carrier With Robust, Accurate Commission Payment Capability

TORONTO, CANADA, September 15, 2013 — Scorecard Systems Inc., the global leader in reporting, analysis and commission payment solutions for telecommunications companies, today announced that its Commission Manager application has been selected by Open Mobile, a leading communications operator based in San Juan, Puerto Rico.

The Commission Manager ensures accuracy around sales representative and partner payments, increases flexibility in modeling and defining plans, significantly decreases the time spent in generating commissions, enhances dealer satisfaction through transparent reporting and auditability, and automatically resolves dealer disputes and queries. The intuitive user interface allows Commissions Analysts to easily maintain their plans and sales hierarchies on an ongoing basis, while also providing consistent reporting for all users.

“The Commission Manager will significantly enhance our commission process, both in terms of efficiency and flexibility, but also in terms of providing fast, detailed information to our channel partners,” said Rafael Diaz, Open Mobile’s Senior Director of IT. “Scorecard has demonstrated that complicated commission plans such as Open Mobile’s can easily be configured within the application. Advanced functionality such as commission plan modeling and truly automated discrepancy resolution is very compelling for our finance department. The price point for both system deployment and ongoing maintenance is also very attractive.”

“We are very pleased to announce our new relationship with Open Mobile and entry into the Latin American market. Our Commission Manager product continues to provide significant benefits to communications operators at a price point that makes it far more affordable and a much faster deployment time than traditional in-house build or ‘incentive calculation systems,” said Simon Marwood, Scorecard’s CEO. “The Commission Manager provides will have a direct impact on reducing subscriber acquisition costs, and will allow sales and marketing management to more effectively design commission plans and quickly monitor their success in a highly competitive market.”

About Scorecard Systems
Scorecard Systems Inc. was founded in 1996 as a Business Intelligence company specializing in telecommunications and subscription-based media companies. The Subscriber Analysis Application is used by over 50 operators to produce accurate operational reporting across a wide range of key performance indicators using industry-standard, out-of-the-box business rules. The Commission Manager is an automated, cost-effective solution for developing, modeling, and managing sales compensation. These applications have been deployed at dozens of carriers, and measure results for over 250 million subscribers.

www.scorecardsystems.com

About Open Mobile
Open Mobile is a business that operates only in Puerto Rico, offering wireless communications of the highest quality, modern and up-to-date, with the goal of achieving client satisfaction and the highest quality, fast and agile service. Established in June of 2007, Open Mobile offers a variety of options for cellular communications with a variety of services and innovative products for Puerto Rican consumers, thus creating and establishing a new era of telecommunications in Puerto Rico. With a solid and modern network, Open Mobile offers wireless communication services across the entire island, operates 18 stores, 9 kiosks for sales and services, and a strong indirect distribution channel. Open Mobile can be found at